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  • Can I change my delivery address?
    Yes, it is possible to change your address by log in to your account, you can add your new shipping address and remove previous one.
  • How do I use a online promo code?
    Standard Promotions will automatically be applied to your order. For example, promotional sleepware prices are automatically calculated for you and will apply to your total. Special Promotions can be redeemed using a coupon code. This coupon code is usually sent to ROSHKA email subscribers. Other Special Promotions are published along with the special offer. Every coupon valid on rooshka.com has a Discount Code. Enter this code at the Shopping cart page when you are checking out on rooshka.com to receive your discount.
  • I can't access my account, what should I do?"
    Contact us through contact page or send us an email to info@rooshka.com and our customer service is ready and willing to help.
  • How do I change my order?
    In order to provide fast delivery, we ship all orders quickly after being placed. Due to this, orders cannot be changed or cancelled. If you have any questions regarding your order, please contact us.
  • Do you accept cash on delivery?
    No, we only accept credit and debit card
  • Is ROOSHKA registered in UAE?
    Yes, ROOSHKA READYMADE GARMENTS TRADING L.L.C is registered from UAE authority under the Commercial License number 1017508.
  • Do I have to pay customs additionally?
    Custom duties need to be paid by the customer upon receiving the delivery. These vary from country to country and we have no control over the same. Custom duties are not included in your final price and need to be paid separately by the customer.
  • I received incorrect items?
    We're sorry you have received incorrect items! Please use the CONTACT US section to send us your order number, and please use the email address associated with your order. We monitor return activity for abuse and reserve the right to limit returns or exchanges.
  • I have a missing item in my order
    If you receive a damaged item, you must notify us within 10 days of delivery by writing to info@rooshka.com. If 10 days have passed since your purchase, we cannot offer you a refund or an exchange.
  • Are gift cards available?
    Yes, gift cards is available in our online store.
  • Where does ROOSHKA ship to?
    ROOSHKA is exclusive to the UAE, KSA, Bahrain, Kuwait, Oman and Qatar. We currently do not ship to anywhere else in the world.
  • Can I change or amend the items in my order once it has been placed?
    Currently, this service is not available.
  • Can I ship an order to multiple addresses?
    No, we can currently only ship to one address per order.
  • I have placed an order and the amount was deducted, but I did not receive an order confirmation?"
    We are sorry to hear that, please wait 10 minutes as it may be a delay from our system. If you still haven't received your confirmation with your invoice, please contact our Customer Care team through the Contact Us page.
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